Welcome to Member Support!

Need our help? Contact Us!

Write us an email at [email protected]

We’ll aim to get back to you between 1-3 business days. Our workdays are from Monday-Friday PDT, so expect a reply within those days.

Get Help Logging In

It’s possible to log into the membership without having to use a password, even if you’ve lost your password or forgotten it. 

In fact there are two ways you may be able to do this. 

1. Request a Magic Link

From the log in page, click the ‘Sign In’ button in the top right corner.

Click on “Forgot password?”

Enter your email address and then click the button that says “Send Email.”

A magic link is a button you can click in your email that will automatically log you into the community without requiring a password. 

In other words, a magic link relies on the security of your email rather than an additional password.

Check your email for the email containing the Magic Link. If you don’t see it, take a look at your spam folder (or junk email), sometimes these types of emails turn up there. 

Also, make sure you’ve entered the right email address. If you enter the wrong email address the system won’t send the email.

When you’ve found the email:

  1. Click the ‘Sign In’ Button.
  2. If you would like to reset your password, click the ‘Add a password’ link. This is optional as you can always just repeat this process to log in again in the future.
  3. If you have any issues with the ‘Sign In’ button, you can instead copy this link into your browser and hit enter on your keyboard.

2. Login using another provider

In some cases some members have not received a magic-link, or it is delivered to your junk mail and expires before you can click the link. 

If you have a Google (gmail) account, a Facebook account, a LinkedIn account or an AppleID, you can use one of those to log in. When you do this, the member site matches the email address of your external account (Google, Facebook, LinkedIn or Apple) with the account you use in the membership, and based on the match, log you in without a password.

Simply click the appropriate button and follow the instructions. If your account is not matched, you won’t be able to log in.

Are you a Legacy Member?

In January 2024 we started using the native Mighty Networks billing system. If you joined prior to that date and have not migrated to it, then you’re still using our legacy billing system. This system will continue to work uninterrupted, and we currently have no plans to decomission it. 

However, if you upgrade your membership, there is a good chance your new membership will be migrated to the Mighty Networks billing system. 

How do I know? 

If you click here and don’t see any membership plans listed, then you’re on our legacy billing system

If you do see a membership plan listed, then you’re on the Mighty Networks billing system

This information is important below

If you’re not sure, contact us at [email protected] and we’ll help you out.


Update your Payment Details

Mighty Networks Billing

The advantage of the Mighty Networks platform is that you have full control over your billing and membership. 

Legacy Members

We don’t store your payment details, but you can easily update them by clicking the link below and following the instructions to update your card details. 

Share your feedback!

We want to keep improving your membership experience. Please help us by letting us know what you like and what you think can be improved!